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What is your Privacy Policy?
How is my order shipped?
Do you ship outside the United States?
How can I find out the status of my order?
My tracking information indicates my shipment was "Delivered." but I did not receive it. What can I do?
What are your terms of payment?
What is your return policy?
How long will it take for my order to arrive?
Will you ship my order to a different address than mine?
Why can't I return items beyond the 7-day time frame?


What is your Privacy Policy?
Confidentiality of Personal Information. SickBoy Outlet understands your desire to protect your personal information. Your privacy is respected and taken very seriously. Your information is not sold, rented or shared with a third party. This includes purchase history, all collected information is used by SickBoy Outlet specifically to serve you better. What Personal Information Do We Gather and Track? We request personal information when you place an order for one of our products. For instance, if you submit an order on line for one of our products through PayPal, the company we use to accept orders for us, PayPal will ask you for information necessary to complete the transaction, such as your name, address, and credit card number. It is your decision whether or not to proceed with ordering when personal information is requested. PayPal will provide SickBoy Outlet with the name, shipping address, email address of the customer so we may fulfill our duty to deliver your order to you. PayPal does not provide us with any of your credit card information. We will never have access to any of your credit card information. We do save a copy of your order, which does not include credit card information, only the basic order information that we are provided with. This information is used in connection with the order. How We Use the Personal Information We Gather and Track. We use personally identifiable information in the following ways: 1. To mail your order to your shipping address. 2. To e-mail you with your account information or shipping information. Web Site Traffic Although we do not collect personally identifying information about persons who simply visit our web site, we do collect certain limited information about visitors by tracking a visit to our web site. Information such as ip address, browser type, the pages visited on this site and screen resolution may be collected. However, this information will only be used to gather statistics about how many visitors we get each month, what the most popular and least popular pages on the web site are, etc. and are not personally identifiable. If you do not want your visit to our web site tracked, you can set your browser to reject cookies and doing so will have no effect on your ability to view or use this website. Email. At no time will SickBoy Outlet use or permit the use of any email address we encounter to be used for the distribution of unsolicited email, bulk email, advertising material or Spam. We do send every customer a complimentary newsletter a few times a year. Each newsletter will have unsubscribe information in case you wish to discontinue this service. Links to Other Web Sites On SickBoy Outlet websites there may be links to other company websites and personal websites. We are not responsible for the privacy practices of the web sites we link to. You are encouraged to read their privacy statements, as they may be different than ours.This policy will always be available to users to read on this page.

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How is my order shipped?
We normally ship through the US Postal Service for small orders, usually within 1 business day of cleared payment. Express 1 day or Priority 2-3 day shipping is available for an additional charge. On large orders the carrier is determined at time of shipping.

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Do you ship outside the United States?
Normally we ship to the USA and Canada, however we have shipped world wide and will consider international shipments on a case by case basis. eMail us for more info.

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How can I find out the status of my order?
You will be notified by email on the day your item is shipped and provided with a tracking number. If you do not receive your tracking number or have any questions please email us at; customerservice@sickboyoutlet.com

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My tracking information indicates my shipment was "Delivered." but I did not receive it. What can I do?
This is very rare, but if it happens to you, start with asking the other members of your household and also with your neighbors if they received the shipment. On occasion deliveries will be given to a neighbor if you are not home. If you still can't locate the package, contact the delivery service and ask where the shipment was put. If you did not find the shipment after taking the above steps contact us at customerservice@sickboyoutlet.com

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What are your terms of payment?
We accept PayPal, and Google Checkout. We do not accept checks or Money Orders of any kind, with the exception of eChecks through PayPal. Payment in full is expected at the time you place your order. After we receive your cleared payment, your item will normally ship within 1 business day. Remember, eChecks normally take 4-5 business days to clear.

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What is your return policy?
Our return policy: You MUST have a Return Authorization Number! If the problem is our fault, for example, we sent the wrong item, or defective item, just let us know and we will exchange or refund at your option. Exchange: Within three days, Customer will notify us by phone or email and get return authorization. Customer will pay for insured, return shipping to us. We will not be responsible for lost or misdirected packages. We will ship replacement item back to you at our cost or issue refund at our option. Item for Exchange MUST be in Original Packaging and in NEW, UN-WORN and RE-SALEABLE condition. Items that do not meet this requirement will be returned to you and no exchange will be made. Every effort will be made to get you a replacement item of the same type, but because we are an outlet store, the item may not be available. In this case, a refund will be issued upon receipt of the original item in NEW, UN-WORN and RE-SALEABLE condition. Money Back: Within three days, Customer will notify us by phone or email and get return authorization. Customer will pay for return shipping to us. We will not be responsible for uninsured lost or misdirected packages. Item MUST be in Original Packaging and in NEW, UN-WORN and RE-SALEABLE condition. Items that do not meet this requirement will be returned to you and no refund will be made. Items that are sent back without a return authorization number will be refused and returned to sender.

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How long will it take for my order to arrive?
Normally you should receive your order within 5 business days however, weekends and holidays can sometimes delay the delivery of your package.

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Will you ship my order to a different address than mine?
Absolutely. Remember though, we usually ship within 1 business day and sometime the same day, so it's a good idea to contact us before ordering.

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Why can't I return items beyond the 7-day time frame?
By keeping the return window to 7 days, we are able to keep our costs low so we can continue to offer you great merchandise at low prices. We give our customers 7 days to evaluate each purchase. If you are not satisfied, you may return it within that time period.

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Last Updated: 20 Jan 2017 14:55:39 PST home  |  about  |  terms  |  contact
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